Shipping policy

logistics policy
Thank you for visiting our online store! In order to ensure that you can receive the purchased goods smoothly, we have formulated the following logistics policies. Please read carefully before shopping.
1. Shipping processing time
Our warehouse will process and ship your order within 1-2 working days after order confirmation.
If the order is placed on weekends or holidays, we will process it on the next business day.
2. Transportation mode and cost
Standard shipping: Expected delivery within 7-14 working days, shipping cost is * * $X * * (varies depending on order amount/weight).
Urgent shipping: Expected delivery within 3-5 working days, shipping cost is * * $X * *.
The transportation cost will be automatically calculated on the settlement page based on your shipping address.
3. International delivery
We provide international delivery services, and shipping costs and times may vary depending on the destination.
The customer shall bear all relevant customs duties and import taxes. Please consult the local customs or tax authorities for specific fees.
4. Tracking information
After the order is shipped, we will send you a tracking number via email so that you can check the shipping status of the order at any time.
If you encounter any problems while tracking your order, please feel free to contact our customer support team and we will assist you in resolving the issue.
5. Address Confirmation
Please ensure that your shipping address is accurate and correct. We will deliver to the address you provided and cannot modify the delivery address.
If the order has not been shipped yet, you can contact the customer support team for address modification.
6. Damage or loss
If your package is damaged or lost during transportation, please contact our customer support team as soon as possible and we will assist you in resolving the issue.
If the package is damaged or lost during transportation, please keep a photo of the package as evidence.
7. Returns and exchanges
If you are not satisfied with the product or if there are quality issues with the product, please contact us within 7 days of receiving the product to apply for a return or exchange.
The shipping cost for returns or exchanges is borne by the customer, unless there is a quality issue with the product.
8. Holidays and special circumstances
During special holidays or promotional periods, logistics times may be delayed, and we will notify you in advance.
If you have any questions or need further assistance, please feel free to contact our customer service team and we will do our best to serve you!
Thank you for your support and understanding!